Return & Refund Policy

Last Updated: 21/05/2026

At Safimart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 5 days of receiving your order if:

• The item received is damaged, defective, or incorrect.

• The item is unused, in its original condition, and in the original packaging.

• All accessories, manuals, and proof of purchase are included.

To initiate a return, please contact our support team with your order number and details of the issue.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Opened software and digital products

• Gift cards and vouchers

• Products damaged through misuse or negligence

• Items without original packaging or proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed through the original payment method within 7–14 business days, depending on your payment provider.

Exchanges

We will replace products that are defective, damaged, or incorrectly delivered at no additional cost.

Delivery Issues

Customers should inspect their orders upon delivery and report any missing, damaged, or incorrect items within 24 hours of receiving the package.

Shipping Costs

• If the return is due to our error (wrong item, damaged product, or defective item), we will cover the return shipping costs.

• If the return is due to a change of mind, the customer will be responsible for return shipping costs.

Contact Us

For any return or refund inquiries, please contact us:

Email: orders@safimart.ke
Website: Safimart.ke

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We are committed to resolving all customer concerns promptly and fairly.